Terms of Use

1.1 Only these general terms and conditions, in addition to any special conditions, apply to all offers coming from FANFINITY.

1.2 These terms and conditions will take precedence over all the customer's terms and conditions. The customer is deemed to be aware of these terms and conditions and to accept them irrevocably by purchasing tickets, and thereby expressly and completely waives the applicability of their own general and/or special terms and conditions.

1.3 These general terms and conditions apply to the relevant events, orders and sales of tickets in the context of these events.

1.4 These general terms and conditions can be consulted at any time via the website of FANFINITY and in any case before placing an order.

1.5 Deviations from the general terms and conditions are only valid if expressly agreed in writing by the parties.

1.6 If any clause forming part of these terms and conditions or of the agreement would be null and void, the terms and conditions and the agreement will otherwise remain in force and the clause in question will be replaced immediately by a clause that comes as close as possible to the intention of the original clause.

2.1 FANFINITY is an event production agency. She organises events and fan experiences for you to connect with your favourite games all over the globe. FANFINITY is committed to lowering barriers and making gaming accessible and inclusive for everyone.

2.2 As part of this agreement, FANFINITY offers tickets for various events within Europe and the UK. The specific tickets to be delivered and the modalities associated with them will always be communicated separately by FANFINITY for each event.

3.1 The customer can purchase tickets via the FANFINITY website. The purchase of the ticket creates an agreement between FANFINITY and the customer.

3.2 A service fee may be charged per ticket, depending on the event to which this ticket relates.

3.3 FANFINITY may impose a restriction on the maximum number of tickets that can be purchased. This restriction is intended to discourage unfair purchasing practices.

3.4 As soon as the customer has confirmed the purchase of the tickets via the FANFINITY website, the customer will owe the price for these tickets. All taxes and other costs will also be borne by the customer.

3.5 In addition, the entry requirements may differ per event and will always be explicitly communicated in advance on the page on which the tickets can be purchased.

If the customer does not take into account the specified entry conditions and still proceeds to purchase a ticket, and is therefore refused at the event, this is the customer's own responsibility. In this case, the customer will not be able to contact FANFINITY for a refund of the ticket.

3.6 Identity verification of the ticket holder by the event organiser is possible, taking into account the legal framework within which this is permitted.

3.7 In addition, it is also possible that those present at the events will be searched in accordance with the legal framework that exists for this purpose.

3.8 It depends on each event when the ticket will be delivered to the customer by email. In certain cases, the ticket will be made available to the customer immediately after purchase, in other cases this will only happen a few days before the event.

In any case, the ticket can be transferred to the customer at the earliest as soon as a correct payment has been registered in the system of FANFINITY.

3.9 In any case, a ticket is personal and can never be sold or transferred to a third party, unless expressly agreed otherwise. If the customer were to sell or transfer a ticket, this could result in the invalidity of the ticket in question for the event, which means that the ticket will not be valid as access to the event.

3.10 Payment can be made via most common credit and debit cards via Stripe. At the checkout, the possible payment methods will be clearly stated.

4.1 The customer who is present at an event must always show the necessary respect and must not disturb the experience of other attendees at the event.

For example, the customer may not be guilty of violence, verbal abuse, intimidating other attendees at the events, discrimination, lack of personal hygiene...

FANFINITY insists that the events for which it sells tickets are a safe space for all attendees.

4.2 Fanfinity will always be the organiser of the events, although this organisation is also possible on behalf of a third party (which could also impose additional conditions). These additional conditions will always be explicitly communicated to the customer before the start of the event.

4.3 In case of non-compliance with the conditions imposed by FANFINITY, or if the attendee seriously disrupts the experience of the other attendees, access to the event may be denied or the customer may be removed during the event by unilateral decision of FANFINITY.

In these cases, there will be no refund of the ticket price.

4.4 The customer agrees that they can be photographed/filmed as an audience during the events for which they have purchased a ticket. There is a possibility that there is camera surveillance at the events.

5.1 If the customer no longer wishes to attend the event, the purchase of the ticket cannot be cancelled. Under no circumstances will the customer be able to obtain a refund. Tickets cannot be exchanged or cancelled after purchase.

5.2 It is the customer's responsibility to be aware of details of the event for which a ticket is purchased, and the purchaser must check for themselves whether the event will be postponed, cancelled or otherwise altered.

5.3 In the case that the event is cancelled, a refund may be possible, unless FANFINITY communicates other conditions. In this context, the customer who has purchased a ticket, and who is informed of the cancellation, must contact the customer service of FANFINITY. The customer service department will inform the customer of the modalities of the refund. It is possible that an administration fee will be deducted for the purpose of the refund, so that the full price paid will not be refunded to the customer in the case of cancellation.

5.4 In the case that an event is rescheduled at a different time, without a cancellation, the customer will only be entitled to a refund, provided that the customer is unable to attend the newly scheduled event and can provide proof of a valid reason for this to FANFINITY.

6.1 Force majeure is any event that constitutes an insurmountable obstacle to the normal performance of FANFINITY's obligations and that forces it to stop the works temporarily or permanently.

Examples of this are fire, explosions, terrorist attacks, earthquakes, storms or other weather conditions, war or civil war, revolutions, strikes, blockades, riots, epidemics, pandemics, machine breakdown, an act taken by the government or any other authority, lock-out and the consequences associated with it, problems with a supplier, problems with the materials to be supplied, cancellation of an event by a third party, hacking or other it-related problems etc.

6.2 In the event of a force majeure situation as a result of which FANFINITY is no longer able to fulfil its contractual obligations towards the customer, these obligations will be suspended until FANFINITY is able to fulfil its obligations, without FANFINITY being in default with regard to the fulfilment of those obligations and without FANFINITY being held to any compensation.

6.3 If FANFINITY is unable to execute the agreement for more than one month or in the case of an event before the date on which the event was due to take place, the parties will consult with each other regarding the future execution of the agreement and possibly the revision of the assignment. This is without prejudice to the application of article 5 of these terms and conditions.

7.1 FANFINITY is not responsible for the content, layout, development, quality, changes of location, date or price, availability nor for any cancellation of an event.

7.2 When FANFINITY provides information in the context of an event, it tries to do so in the most accurate way possible.

However, FANFINITY does not guarantee the accuracy of this information. FANFINITY can in no way be held accountable by the customer if the relevant information is incomplete or incorrect.

7.3 FANFINITY is not responsible for theft, loss, damage, counterfeiting or other causes of invalidity of the ticket.

7.4 The event in question and the associated tickets, as well as information on the website of FANFINITY regarding this event and tickets, may contain references to websites or services of third parties. FANFINITY does its best to check the information on these websites but is in no way responsible for this information from third parties.

7.5 The damage for which FANFINITY could be liable can never exceed the value of the agreement, except in case of physical damage, for which FANFINITY has taken out an insurance.

7.6 If the customer is of the opinion that FANFINITY is liable, the customer will have to provide full and sufficient proof that the alleged damage was actually caused by an error on the part of FANFINITY or its appointees.

7.7 FANFINITY is in no way responsible for personal property during the events.

7.8 FANFINITY is not responsible for the actions or mistakes of third parties (whether or not present at the relevant event) and/or the customer himself, it is only responsible for its own mistakes.

7.9 FANFINITY is only liable for direct damages. Under no circumstances can FANFINITY be liable for any indirect damage or minor errors.

8.1 FANFINITY attaches great importance to the protection of the personal data of its contracting parties.

8.2 On the basis of the agreement, it is possible that personal data will be processed for the purposes arising from the agreement concluded between the parties.

8.3 The personal data will only be processed if this is necessary for the execution of the agreement. If FANFINITY processes personal data for other purposes, it will ask for permission in advance.

8.4 The personal data will be kept for the duration of the Agreement or for as long as this is necessary in the context of the legal obligations of FANFINITY.

9.1 The customer must make their complaints regarding the services/goods and/or invoices delivered by email, indicating the reasons for protest, to FANFINITY within 8 days after the conclusion of this complaint, respectively after the invoice date. In the event of complaints in the context of the services/goods provided, the customer may also attach the necessary photo material to their email.

9.2 Complaints do not suspend the customer's payment obligation. The complaints must be clearly defined so that FANFINITY can take the necessary steps to remedy the complaints insofar as they are justified.

9.3 In the absence of complaints, the customer is deemed to accept the services, goods and invoices provided.

9.4 Any disputes will be settled by the courts and tribunals of the district in which the registered office of FANFINITY is located.

9.5 Only Belgian law applies.

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October 2024